How We Serve Our Customers

Serving Our Customers – Core Values

At Advanced Basement our core values motivate us in everything that we do.

Our values include:

Honesty
Integrity
Customer-focused
Respect
Consistency

We will never try to upsell products and services that aren’t needed because we pride ourselves on running our business with the honesty and integrity. We want our customers to know that they can trust and count on us. Our goal is 100% customer satisfaction. We want our customers to be so delighted with their experience that they refer us to their friends and neighbors.

Serving Our Customers – Service

We value our customers and strive to give them superior quality and service. Preventative waterproofing and foundation repair is our main focus which is why we only offer those services. We believe that by focusing on what we do best we provide an added benefit to our customer by being experts in our field.

Serving Our Customers – Quality

Quality standards are also very important to us. We want to provide our customers with peace of mind and that means providing high quality work that will solve their problems, as well as prevent future problems.

We use proven waterproofing techniques that have stood the test of time, such as:

Dehumidifiers
French drains
Sump pumps
Wall treatments
Wall anchors, and many more

Serving Our Customers – Value

Because we have a variety of waterproofing and foundation repair techniques, it allows us to provide quality solutions at a reasonable cost. This equates to a greater value for our customers. In addition, we offer free estimates on our services and financing is also available to those that qualify.

Advanced Basement is owned and operated by experienced professionals with over 15 years of experience in the waterproofing and foundation repair industry. If you want an experienced team to help you with your waterproofing needs, then contact Advanced Basement today.

Waterproof basement with French drains & 2 sump pumps

Cody the foreman was professional and helpful. The work was done on time and cleaned up very good. Met expectations.

Kathleen & Frederick C., Cheswick, PA

5.0

2017-05-03T10:12:52-04:00

Kathleen & Frederick C., Cheswick, PA

Cody the foreman was professional and helpful. The work was done on time and cleaned up very good. Met expectations.

https://www.advancedbasement.com/testimonials/waterproof-basement-with-french-drains-2-sump-pumps/

Install 11 sheets of safewall

The job took a good amount of time. The crew did everything we asked of them even though it was about 7:00 PM and in a very professional manner. No complaint

Joseph P., Mt. Lebanon, PA

5.0

2017-05-03T10:00:38-04:00

Joseph P., Mt. Lebanon, PA

The job took a good amount of time. The crew did everything we asked of them even though it was about 7:00 PM and in a very professional manner. No complaint

https://www.advancedbasement.com/testimonials/install-11-sheets-of-safewall/

Inside drain to existing sump pump

Crew did a good job - on time, cleaned up well, a job well done

Al T., South Park, PA

5.0

2017-05-03T10:15:20-04:00

Al T., South Park, PA

Crew did a good job - on time, cleaned up well, a job well done

https://www.advancedbasement.com/testimonials/inside-drain-to-existing-sump-pump/

Dehumidifier installed in a crawlspace. Evaluation of a damp crawlspace with puddles. Inspection of perimeter of the house & downspouts

Honest. Trustworthy. Did not try to sell me more than I needed. Reasonable price. Patient in answering my many questions. Helpful.

Pam D., Belle Vernon, PA

5.0

2017-05-03T09:50:50-04:00

Pam D., Belle Vernon, PA

Honest. Trustworthy. Did not try to sell me more than I needed. Reasonable price. Patient in answering my many questions. Helpful.

https://www.advancedbasement.com/testimonials/dehumidifier-installed-in-a-crawlspace-evaluation-of-a-damp-crawlspace-with-puddles-inspection-of-perimeter-of-the-house-downspouts/

Install 45’ internal French drain system, install 1 sump pump & install 11 sheets of safe wall

On time, not intrusive, great clean up, looks great!!

Dana S., Belle Vernon, PA

5.0

2017-05-03T10:13:42-04:00

Dana S., Belle Vernon, PA

On time, not intrusive, great clean up, looks great!!

https://www.advancedbasement.com/testimonials/install-45-internal-french-drain-system-install-1-sump-pump-install-11-sheets-of-safe-wall/

Waterproof basement – install interior french drain extensions & pump replacement

Team was courteous and professional. Job site was left in same condition as prior state. No debris was remaining after job was completed. Satisfied with results, would recommend your company to future customers.

Jeffrey P., Upper St Clair, PA

5.0

2017-05-03T10:08:43-04:00

Jeffrey P., Upper St Clair, PA

https://www.advancedbasement.com/testimonials/waterproof-basement-install-interior-french-drain-extensions-pump-replacement/

French drain & sump pump

The techs were on time & very nice. They covered everything in plastic & answered all of my questions

Darlene C. & Delbert W.

5.0

2017-05-03T09:34:58-04:00

Darlene C. & Delbert W.

The techs were on time & very nice. They covered everything in plastic & answered all of my questions

https://www.advancedbasement.com/testimonials/french-drain-sump-pump-interior-waterproofingfrench-drainssump-pump/

Install internal French drain system, sump pump & wall covering (2nd job for us)

This is the second job you have completed for us. Your company is outstanding - from the initial phone call to the estimate to scheduling and finally completing the job. We are very satisfied and impressed and highly recommend you to others.
Tara - I am so impressed that you personally call and remind us of upcoming scheduled jobs. I wish all company owners were as involved as you are!

Sharon L., McMurray, PA

5.0

2017-05-03T09:52:56-04:00

Sharon L., McMurray, PA

This is the second job you have completed for us. Your company is outstanding - from the initial phone call to the estimate to scheduling and finally completing the job. We are very satisfied and impressed and highly recommend you to others. Tara - I am so impressed that you personally call and remind us of upcoming scheduled jobs. I wish all company owners were as involved as you are!

https://www.advancedbasement.com/testimonials/install-internal-french-drain-system-sump-pump-wall-covering-2nd-job-for-us/

French drain & sump pump installed in basement

The whole process went smooth and easy. Your company knows what they are doing and is run very well. It shows from the schedulers, bidders to workers.

Marie K., Mt Washington, PA

5.0

2017-05-03T09:59:06-04:00

Marie K., Mt Washington, PA

The whole process went smooth and easy. Your company knows what they are doing and is run very well. It shows from the schedulers, bidders to workers.

https://www.advancedbasement.com/testimonials/french-drain-sump-pump-installed-in-basement/

Installed interior French drain & sump pump

Austin, Dan & Alex were great. The only time they stopped was for lunch. They answered all of our questions & explained everything. Will use Advanced Basement again. Thanks.

Stephen & Carmen I., Acme, PA

5.0

2017-05-03T10:11:59-04:00

Stephen & Carmen I., Acme, PA

Austin, Dan & Alex were great. The only time they stopped was for lunch. They answered all of our questions & explained everything. Will use Advanced Basement again. Thanks.

https://www.advancedbasement.com/testimonials/installed-interior-french-drain-sump-pump/

Waterproof basement – install interior french drains, sump pump, trench downspout & discharge pipe.

work was performed on time – workers were professional – would recommend your company

Allan H., Elizabeth, PA

5.0

2017-05-03T10:09:38-04:00

Allan H., Elizabeth, PA

work was performed on time – workers were professional – would recommend your company

https://www.advancedbasement.com/testimonials/waterproof-basement-install-interior-french-drains-sump-pump-trench-downspout-discharge-pipe/

Internal French drain & sump pump

I’m very happy with the quick service. Your crew performed professionally and took away all debris like you said that they would. I am pleased with the work they did and you can use my name as a satisfied customer.

Patrick A., West View, PA

5.0

2017-05-03T10:02:31-04:00

Patrick A., West View, PA

https://www.advancedbasement.com/testimonials/internal-french-drain-sump-pump/

Sump pump installed along with 24’ of internal French drain

Cody & crew were very professional & friendly- they work hard and smart and did a great job!

Stan S., Bridgeville, PA

5.0

2017-05-03T10:14:33-04:00

Stan S., Bridgeville, PA

Cody & crew were very professional & friendly- they work hard and smart and did a great job!

https://www.advancedbasement.com/testimonials/sump-pump-installed-along-with-24-of-internal-french-drain/

Basement waterproofing system installation including perimeter french drain, sump pump & dehumidifier, 4 wall anchors, & 2 downspout extensions

An excellent job installing system and I would highly recommend ABS to anyone

Jay H.

5.0

2017-05-03T09:34:19-04:00

Jay H.

An excellent job installing system and I would highly recommend ABS to anyone

https://www.advancedbasement.com/testimonials/basement-waterproofing-system-installation-including-perimeter-french-drain-sump-pump-dehumidifier-4-wall-anchors-2-downspout-extensions-interior-waterproofingfrench-drainssump-pump/

High Pressure and Oversell/Upsell Sales Tactics
Sales Personell try to upsell you services that are not needed during the sales visit and installation
Higher Costs and Overhead
Franchise Fees, Corporate Overhead, and National Advertising Campaigns are added to the price of every job.
Sales Games "assembly line" type-service with Underqualified Customer Service
Phone Calls result in leaving messages.

Nationally Certified
100% in-house staff to complete all of your projects
Fully Licensed and insured
Lifetime Transferable Warranties
Products made in USA
We obtain products directly from manufactures who produce, test, and warranty the product locally – not products that are made to be cheap and don’t not last
Obtain All required permits
We legally obtain permits to adhere to licensing and insurance essentially
Quality Installation in a reasonable timeframe
Award Winning Customer Service
Quick, Friendly, Knoweledgeable staff
Fair and Reasonable Pricing