How We Serve Our Customers
Core Values
At Advanced Basement our core values motivate us in everything that we do.
Our values include:
- Honesty
- Integrity
- Customer-focused
- Respect
- Consistency
We will never try to upsell products and services that aren’t needed because we pride ourselves on running our business with the honesty and integrity. We want our customers to know that they can trust and count on us. Our goal is 100% customer satisfaction. We want our customers to be so delighted with their experience that they refer us to their friends and neighbors.
Serving You
We value our customers and strive to give them superior quality and service. Preventative basement waterproofing and foundation repair is our main focus which is why we only offer those services. We believe that by focusing on what we do best, we provide an added benefit to our customer by being experts in our field.
Quality Service
Quality standards are also very important to us. We want to provide our customers with peace of mind and that means providing high quality work that will solve their problems, as well as prevent future problems.
We use proven basement waterproofing techniques that have stood the test of time, such as:
- Dehumidifiers
- French drains
- Sump pumps
- Wall treatments
- Wall anchors, and many more
Providing Value
Because we have a variety of waterproofing and foundation repair techniques, it allows us to provide quality solutions at a reasonable cost. This equates to a greater value for our customers. In addition, we offer free estimates on our services and financing is also available to those that qualify.
Advanced Basement is owned and operated by experienced professionals with 20+ years of experience in the waterproofing and foundation repair industry. If you want an experienced team to help you with your waterproofing needs, then contact Advanced Basement today.
Testimonials
Large National Company
- High Pressure and Oversell/Upsell Sales TacticsSales Personell try to upsell you services that are not needed during the sales visit and installation
- Higher Costs and OverheadFranchise Fees, Corporate Overhead, and National Advertising Campaigns are added to the price of every job.
- Sales Games "assembly line" type-service with Underqualified Customer Service
- Phone Calls result in leaving messages.
Advanced Basement Solutions
- Nationally Certified100% in-house staff to complete all of your projects
- Fully Licensed and insured
- Lifetime Transferable Warranties
- Products made in USAWe obtain products directly from manufactures who produce, test, and warranty the product locally – not products that are made to be cheap and don’t not last
- Obtain All required permitsWe legally obtain permits to adhere to licensing and insurance essentially
- Quality Installation in a reasonable timeframe
- Award Winning Customer ServiceQuick, Friendly, Knoweledgeable staff
- Fair and Reasonable Pricing
DIY
- No warranty
- Low quality products found at local hardware store
- No licensing or permits, No insurance
- Results: frustration, wasted time & money